What is IT?
Information Technology refers not only to just a physical computer but everything that makes it run including the networks, servers, databases, applications and operating systems. Our IT department also look after the telephone system. It means that we can create, process, store and exchange data electronically.
There are four areas the IT apprenticeship could take you.
Service Desk / Desktop Services
Working in a team which is the single point of contact for IT users and other government IT service desks across the UK. You’ll provide 1st and 2nd line technical support and escalate to relevant technical teams, when necessary. You’ll assist with equipment moves and rollouts in support of change programmes. You’ll assist with upgrades and new system releases and you’ll develop solid working relationships with customers across our organisation.
Server / Application Teams
You’ll be responsible for resolving technical server issues. You’ll carry out development and ongoing maintenance of our IT systems and our customers’ core business solutions. You’ll assist with change programmes, upgrades, task automation and remedy server and system issues.
Network / Infrastructure Teams
You’ll be responsible for maintaining and enforcing corporate network security. You’ll help to plan and monitor network usage and investigate network issues and liaise with colleagues and suppliers regarding our secure WAN connectivity. You’ll assist with change programmes, anti-virus systems, data backups and remedy connectivity issues.
Web / Product Teams
You’ll be responsible for supporting HMGCC’s system applications. You’ll be evaluating business applications and will be involved in integrating appropriate solutions with existing in-house applications. You’ll also assist with change programmes, upgrades and new system releases by supporting and investigating user queries.
What will I learn?
- Networking & architecture
- Mobile & operating systems
- Cloud services
- Coding & logic
- ITIL foundation
- Level 3 Information Communications Technician Apprenticeship
You’ll already have or predicted to achieve:
- GCSE’s or equivalent at Grade c/4 or above, in Maths and English
- A GCSE in Science or an IT or Computing subject or a Level 2 BTEC in Digital Technology