What is IT?

Information Technology refers not only to just a physical computer but everything that makes it run including the networks, servers, databases, applications and operating systems. Our IT department also looks after the telephone system. It means that we can create, process, store and exchange data electronically.

Career path

There are four areas the IT apprenticeship could take you.

Service desk / Desktop services

Working in a team which is the single point of contact for IT users and other government IT service desks across the UK, you’ll provide first and second line technical support and escalate to relevant technical teams, when necessary. You’ll assist with equipment moves and rollouts in support of change programmes. You’ll assist with upgrades and new system releases and you’ll develop solid working relationships with those you are supporting across our organisation.

Server / Application teams

You’ll be responsible for resolving technical server issues. You’ll carry out development and ongoing maintenance of our IT systems and our customers’ core business solutions. You’ll assist with change programmes, upgrades, task automation and remedy server and system issues.

Network / Infrastructure teams

You’ll be responsible for maintaining and enforcing corporate network security. You’ll help to plan and monitor network usage and investigate network issues and liaise with colleagues and suppliers regarding our secure WAN connectivity. You’ll assist with change programmes, anti-virus systems, data backups and remedy connectivity issues.

Web / Product teams

You’ll be responsible for supporting HMGCC’s system applications. You’ll be evaluating business applications and will be involved in integrating appropriate solutions with existing in-house applications. You’ll also assist with change programmes, upgrades and new system releases by supporting and investigating user queries.

What will I learn?

• Networking and architecture
• Mobile and operating systems
• Cloud services
• Coding and logic
• ITIL foundation

End qualification

• Level 3 Information communications technician apprenticeship

Entry point

• Level 2

You will have or be predicted to achieve:

• GCSEs or equivalent at grade C/4 or above, in Maths and English

Duration

• 22 months